Privacy policy

Last Updated: October 7, 2026

At goblox.gg ("GOBLOX," "we," "us," or "our"), accessible from https://goblox.gg, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information collected and recorded by goblox.gg and how we use, store, and protect it.

By using our website, purchasing virtual gaming assets, or interacting with our automated fulfillment services, you hereby consent to our Privacy Policy and agree to its terms.

1. Information We Collect

To process digital orders, prevent fraud, and provide customer support, we collect both personal and technical information:

• Personal Identifiers: Email address, user account details, and billing details provided during account registration or checkout.

• Gaming Identifiers: Roblox usernames, Display Names, User IDs, and trade transaction logs required to deliver virtual items in-game.

• Transaction Data: Order history, payment confirmation tokens, and interaction records. (Note: GOBLOX does not collect or store raw credit/debit card numbers; all payments are processed directly through secure PCI-DSS-compliant gateways).

• Technical & Device Information: IP addresses, browser type, operating system, hardware details, access times, referring URLs, and device identifiers collected automatically via log files.

2. How We Use Your Information

We use the information we collect strictly to operate, maintain, and secure our e-commerce platform, including to:

• Process, fulfill, and deliver your orders via our automated trade systems.

• Communicate with you regarding order statuses, updates, and customer support inquiries.

• Verify transactions and prevent fraudulent activity, unauthorized chargebacks, and exploitation.

• Maintain internal operational records and analyze site performance to optimize user experience.

• Comply with legal and financial regulatory obligations.

3. Cookies, Tracking & Anti-Fraud Measures

• Cookies & Local Storage: We use essential cookies to maintain your shopping cart, verify logged-in user sessions, and remember site preferences.

• Analytics and advertising tools: We use the following services to understand how visitors use our site and to show our ads to people who have visited it (retargeting):

  • Google Analytics, including Google signals and advertising features such as demographics and interests reports and remarketing.

  • Meta (Facebook and Instagram) pixel and Conversions API

  • TikTok pixel and Events API

  • Microsoft Clarity, which records how visitors use our pages (clicks, scrolls and page visits) to help us improve the site.

  These services use cookies and similar technologies to collect information such as pages viewed, products added to the cart, purchases, device and browser details, and IP address. When you place an order, some of this information (for example a hashed email address and order value) may be sent to Meta and TikTok to measure our ads.

  How to opt out: You can decline non-essential cookies in our cookie banner, and change cookie settings in your browser. You can also control ads directly with each partner: Google at adssettings.google.com (and the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout), Meta in your Facebook or Instagram Ad Preferences, and TikTok in its Ads settings.

• Anti-Fraud Security: To protect our platform against automated abuse and unauthorized payment disputes, we deploy automated fraud monitoring tools. This includes temporary IP checks and device fingerprinting strictly for risk assessment.

4. Third-Party Data Sharing

• No sale of personal data: GOBLOX does not sell your personal information or gaming identifiers for money, and never shares your Roblox details with advertisers. We do share limited browsing and purchase information with the analytics and advertising partners listed in Section 3 so we can measure and show our ads. You can opt out as described there.

• Essential Service Providers: We only share necessary data with trusted third-party operational partners who assist us in operating our platform:

  • Secure, PCI-DSS-compliant payment processors.

  • Infrastructure, hosting, and cloud storage providers.

  • Customer support ticket and live chat integrations.

All third-party service providers are contractually obligated to maintain strict confidentiality and utilize your data solely for the services requested.

5. Third-Party Platforms & Game Disclaimers

goblox.gg operates as an independent third-party platform for virtual item delivery. Our platform interacts with third-party software and platforms (such as Roblox Corporation). This Privacy Policy applies strictly to goblox.gg. We do not control and are not responsible for the privacy practices, game policies, or data collection of external third-party services.

6. Your Data Rights (GDPR & CCPA Framework)

Depending on your region, you hold specific rights regarding your personal data:

• Right to Access: You have the right to request copies of the personal data we hold about you.

• Right to Erasure (Right to Be Forgotten): You may request that we erase your personal data, provided it is not required to be retained for active fraud prevention, active legal disputes, or financial tax compliance.

• Right to Correction: You have the right to request that we correct any inaccurate or incomplete information.

• Right to Object/Restrict Processing: You have the right to object to or restrict our processing of your personal data under certain conditions.

To exercise any of these rights, please contact our privacy compliance team at help@goblox.gg.

7. Children's Privacy Information

goblox.gg is intended for users who are at least 13 years of age (or older, depending on regional legal requirements). We do not knowingly collect personal identifiable information from children under 13 without verified parental consent. If you believe your child has provided personal information on our platform without consent, please contact us immediately so we can remove such data from our records.

8. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes take effect immediately upon posting to this page. We encourage users to check this page periodically to remain informed about how we protect user data.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our support desk:

• Email: help@goblox.gg

• Support Center: Visit Help Center here.

• Live Support: Available via the live chat widget on goblox.gg